Complete Project Consultants

Redefining how projects are delivered.

A fractional project management practice. Tight timelines. High-pressure delivery. Regulated environments. Practice of one.
Book a conversation See the method
About

A practice
built on delivery.

Ten years of programme and project management. Financial services. Pensions. Regulated technology integrations. The kind of work that arrives with a hard date and an unforgiving room.

Most engagements are tight timelines, board-level visibility, and a sponsor who needs the noise to stop and the work to land. That's the brief I'm built for.

Qualifications: MSP, Prince2, Agile Practitioner, P3O, Scrum Master, MAPM.

A decade of engagements

Where the work
has been.

PayPoint Payments
Santander Banking
MBNA Financial services
Equiniti Pensions & share registry
Civil Service Pensions Public sector
Railway Pensions Pensions
QBS Software Technology distribution
Love2Shop Consumer rewards
Engagements completed under prior employment and as Complete Project Consultants Ltd. References available on request.
Case studies

Engagements
that mattered.

Financial Services · Programme
£100m.
API integration delivered against a board-level commitment.
A £100m programme of work integrating two payments platforms. Delivered on time, on budget, with regulatory approval secured ahead of go-live.
M&A Integration · Programme
9.
Reseller offices brought under one banner across nine countries.
£4m saved annually. £12m in benefits realised. Operational, technical, and commercial integration completed without a customer-facing incident.
Pensions · Hybrid
On time.
Pensions Dashboard regulatory connection delivered against deadline.
Fixed regulatory date. Evolving technical solution. Hybrid envelope held the deadline while the build flexed inside it.
He set the team up for both immediate and future success.
Liam Spence, Civic HealthTech Innovation Zone, University of Liverpool
Method

Right shape
for the work.

Most engagements aren't pure agile or pure waterfall. The discipline is choosing the shape that fits — and switching between them when the work demands. Two questions decide it.
Choosing the shape of delivery Decision tree routing to one of four delivery shapes, with reference detail for each. Choose the shape. Two questions decide how the work should be run. Follow the branches. Start What are you delivering? Is the scope knowable now? Or will it evolve as users and the market tell you what works? Knowable Evolves One outcome, or many? Single deliverable, or several workstreams under one goal? One Many Project Defined scope. Fixed end. EXAMPLE Office relocation: hard date, fixed legal requirements, scope locked on day one. Programme Many projects. One goal. EXAMPLE M&A integration: nine countries, one banner, benefits realised across years. Hard deadline? Regulatory date, market window, contractual end? Yes No Hybrid Fixed envelope. Agile inside. EXAMPLE Pensions dashboard: regulatory date, solution evolves inside it. Agile Continuous. Iterative. EXAMPLE New digital product: scope evolves as users try features and tell you what works. How each one runs DURATION Months. Weeks to a year. STAKEHOLDERS Sponsor. Operational lead. End users. Suppliers. GOVERNANCE Steering committee. Gate reviews. CADENCE Weekly highlight report. Monthly steering. DURATION Years. Multiple tranches. STAKEHOLDERS Board. Exec sponsors. Multiple business owners. Regulators. Shareholders. GOVERNANCE Programme board. SROs and project sponsors. CADENCE Quarterly steering. Monthly programme board. DURATION Months to a year+. STAKEHOLDERS Sponsor. Product owner. Regulator. GOVERNANCE Steering on milestones. CADENCE Sprint plus monthly check-in. DURATION Continuous. No fixed end. STAKEHOLDERS Product owner. Users. Engineers. GOVERNANCE Backlog. Retrospectives. CADENCE Daily stand-up. Sprint review.
Most real engagements are hybrid. The discipline is choosing the right shape — and switching as the work demands.
Drawn from real engagements. Generalised for public use.
Library

A practitioner library.

Drawn from real engagements. Generalised for public use. Tailor before deployment.
All
Concept
Design
Delivery
Closure
Cross-phase
00
Framework Overview.
The conceptual anchor. How the suite is structured, why each artefact exists, and how to adapt it to your engagement.
.docx · Cross-phase Download →
CON-01
Project Brief.
A short, structured paper that defines what the project is, why it exists, and what success looks like.
.docx · Concept Download →
CON-03
Stakeholder Map.
A structured view of who matters, how much, and how each will be engaged through the project.
.docx · Concept Download →
CON-04
RAID Log.
The single source of truth for risks, assumptions, issues, and dependencies. Live throughout delivery.
.xlsx · Concept Download →
DES-01
Full Business Case.
A complete, defensible economic and strategic case — the document on which delivery investment is approved.
.docx · Design Download →
DES-02
Project Initiation Document.
Agreed terms of reference. Scope, governance, delivery approach. The contract between project and organisation.
.docx · Design Download →
DEL-01
Highlight Report.
Short, regular update to the Steering Committee. What's happened, what's coming, what needs a decision.
.pptx · Delivery Download →
GATE-01
Stage Gate Review.
A formal checkpoint between phases. Does the project meet the criteria to proceed, or is rework required?
.docx · Cross-phase Download →
HC-01
Handover & Closure.
The project's last act. Transitions deliverables to operations, captures final benefits, closes the record.
.docx · Closure Download →
HC-02
Closure Checklist.
A working checklist for the final weeks. Confirms nothing critical is missed before the project is shut down.
.docx · Closure Download →
BR-01
Benefits Tracker.
Live record of every benefit promised in the business case. Baseline, target, owner, actual realisation over time.
.xlsx · Cross-phase Download →
GUI-01
Project Lifecycle.
A single-page reference: five phases, four gates, and where each artefact sits in the framework.
.docx · Cross-phase Download →

If the work
is the kind that matters.

Book a call
or email info@completeprojects.uk
Complete Project Consultants Ltd · Liverpool, United Kingdom
© 2026 Complete Project Consultants Ltd