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I’m Matt

I've been working as a Project Manager, and more recently as a Programme Manager, in the financial services industry for over ten years. With lots of experience in change management, I help businesses adopt new ways to achieve their goals.

Change is happening faster than ever, and I've made sure to keep up. I have qualifications and hands-on experience in waterfall, agile, and scrum methods. This mix gives senior leaders the confidence they need with familiar metrics, while giving teams the flexibility to do their best work.

I've got a solid track record in delivering change and I'm great at engaging and communicating with stakeholders at all levels. I pride myself on building strong teams. While these skills aren't unique, my combination of abilities helps me support businesses in a unique and impactful way.

I've worked as a permanent employee, through an agency, and as a contractor on a day rate. This varied experience helps me understand the differences and similarities of each option, and lets me speak confidently to businesses about their choices.

In my role, I've been part of many business transformation projects, which involve changes to people, processes, and technology. This has given me a well-rounded view of what it takes to successfully manage and deliver projects that make a real difference.

Changes I’ve delivered

  • Objective:
    To understand customers and serve them more effectively and efficiently.

    Timeline:
    2.5 years

    Cost:
    £11m

    Benefits:
    £15m p/a

    Summary:
    I worked with this financial services client to deliver five large projects with multiple interdependencies and significant time/resource constraints. The deliveries included cloud migrations, integration capabilities, new product development, target operating model changes, mergers and acquisitions, and multiple supplier selections.

  • To deliver a digital end-to-end customer journey spanning pre-sales, completion, and support.

    Timeline:
    21 months

    Cost:
    £4.4m

    Benefits:
    £6.5m p/a

    Summary:
    This client entirely changed their operating model to accommodate a digital-first approach. Alongside the products to manage this, processes and approaches to work had to be re-thought. This delivery included three digital products (self-serve portal, modeler, and AI chatbot) alongside the closure of multiple sites.

  • Objective:
    To rectify data gaps and anomalies across three active pension schemes

    Timeline:
    Two years

    Cost:
    £1.1m

    Benefits:
    £600k p/a

    Summary:
    This project was a pre-cursor to a larger digital transformation project and in order to realise the full benefits of the tech programme, data had to be validated and structured correctly. This involved working with a third party, who were responsible for for the bulk calculations and exception handling

  • Objective:
    To transition multiple back-end functions to a third-party supplier.

    Timeline:
    6 months

    Cost:
    £250k

    Benefits:
    £700k

    Summary:
    Alongside supplier selection, mapping of "as is" processes and functions was required. Detailed communication, training, and governance strategies were needed to support the transition.

  • Objective:
    To exit 20,000 members of staff from employment.

    Timeline:
    9 months

    Cost:
    £1.6m

    Benefits:
    £18m p/a

    Summary:
    Following a governmental decision, a severance scheme was required to significantly reduce costs in a constrained timescale. This meant extensive communications and careful management of communications to a large and particularly sensitive population.

  • Objective:
    To introduce a new pension scheme to 1.1m members.

    Timeline:
    18 months

    Cost:
    £1.1m

    Benefits:
    £3m

    Summary:
    Implementation of technical solutions and standard operating procedures in line with regulatory changes. Due to the timelines and the number of members impacted, extensive communications (digital, nationwide conferences, and training courses) were required.

  • Changes don't have to be enormous to have a significant impact. Although the others grab your attention, examples of some smaller changers I've been involved in:

    • API creation

    • Website changes

    • Calculation amendments

    • Pensions Increase (Uplift by CPI)

    • TUPE transfers